TO MAINTAIN THE FAIR PRINCIPLE, THERE IS COMPLAINT SYSTEM IN ROUNDTABLE ON SUSTAINABLE PALM OIL (RSPO) OR FAMOUSLY KNOWN AS COMPLAINTS & APPEAL PROCEDURES. THIS IS MADE TO DEAL WITH THE COMPLAINTS AIMED TO THE MEMBERS OF RSPO TO BE SOLVED TRANSPARENTLY AND INDEPENDENTLY.
Everyone can be mistaken. The proverbs might be right as a reflection that no matter how good the system is, made by human, it would not be perfect. There would be gap or the implementation of one policy is less good enough.
This takes place in the implementation of Principles and Criteria of RSPO, namely for the members in plantation sector. In the remote areas, high potential conflict and different understanding are the factors to make complaint that is aimed to the palm oil plantation companies as the members of RSPO.
The goal is not to blame. It is to get solution on the complaint. This is the reason that RSPO makes complaint system is realy fair and independent to solve the complaint.
Country Director of RSPO, Indonesia Operation, Tiur Rumondang said, there are two mechanisms of complaints in RSPO, they are, Dispute Settlement Facility (DSF) and Complaints and Appeal Procedure (CAP).
DSF is in house facility service of RSPO to support its members, the local people and the other stakeholders to use mediation effectively as the way to help in solving a case.
She said, the main mechanism used in DSF is mediation (through the third side (mediator)) to solve the case between the people and the company through negotiating and could be agreed sustainably for every related parts. The RSPO Secretariat would facilitate those in conflict, includin . . .